CANCELLATION AND REFUND

At Fashion Holics, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a cancellation, refund and return policy under the following conditions:

1. Order Cancellations
   Order Confirmation: Once you place an order, you will receive an order confirmation email. This does not mean your order has been accepted. We reserve the right to cancel or reject an order at our discretion.
   Cancellation Window: You may cancel your order anytime before the order status is changed to "Shipping".
   After Confirmation: Once your order status is updated to "Confirmed" and moved to the shipping process, cancellations are no longer permitted.
   If you need to cancel an order, please do so promptly while it’s still in the "Placed" or "Confirmed" status. After the order is Shipped , we are unable to accommodate cancellations.
2. Refunds
   Once your return is processed and approved, a refund will be issued to the original payment method. Please allow 7-10 business days for the refund to appear in your account, depending on your payment provider.
3. Eligibility for Return
   Returns will only be accepted if the buyer requests a return within 36 hours of receiving the product.
   Returns are only accepted for the following reasons:
   Damaged or Defective Products: If the item is damaged or defective upon arrival.
   Size Issues: If the product size is incorrect (please ensure you check the size chart before ordering).
4. Return Process
   To initiate a return, please contact our customer service team within 36 hours of receiving your order. You can reach us at Email - fashionholics23@gmail.com , Phone - or through our contact page.
   Provide your order number, a description of the issue, and photos (if applicable) of the product showing any damage or size discrepancy.
5. Conditions for Return
   The product must be returned in its original, unused condition with all tags and packaging intact.
   For size issues, you may be offered a size exchange or a refund depending on availability.
   Shipping fees for returns are the responsibility of the buyer unless the product was damaged or defective upon arrival.
6. Non-Returnable Items
   Items that have been worn or washed cannot be returned unless they meet the criteria for damaged or defective products.

We strive to provide high-quality products and excellent customer service. If you have any questions or concerns about our return policy, feel free to contact us. Thank you for shopping at Fashion Holics!